2. CONTRACT AND PURCHASE PROCEDURE
Tickets are sold on the Karabas.ch website. Tickets can also be purchased through our partners. Tickets purchased at a point of sale are considered sold from the moment of payment to the operator of the stationary point of sale.
When ordering and paying for tickets, the Client is obliged to exercise due diligence. Entering incorrect information, such as the transfer amount, booking number, payment code or payer details that prevent the Client from being identified, may result in payment being refused and the transaction being cancelled.
When purchasing tickets by the Client, Karabas.ch acts as an intermediary between the Event Organizer and the Client. Karabas.com is responsible for delivering the ticket to the event. The Organizer is obliged to ensure that the ticket holder is able to participate in the event.
2.1. Buying tickets on the Karabas.ch website
Having selected an event on the website, the category and type of tickets, and having designated the seats on the plan of the hall where the selected event will take place (for events with numbered seats) or having indicated the number of seats/unnumbered packages (for events with unnumbered seats), fill out the form, indicating your personal data, and also selecting the method of payment and delivery of tickets.
When you have chosen to pay by card or online transfer through the payment system, by clicking the "Confirm and pay" button, you agree to the terms of the distance agreement and book a ticket for the event you have selected. Clicking the "Confirm and pay" button places an order with an obligation to pay and is a confirmation of the purchase on the www.karabas.ch website. After that, the Client is redirected to the website of the payment system. After Karabas.ch receives information from the payment system about the Client's payment, a confirmation of the ticket booking is sent to the e-mail address specified by the Client during the booking, and in the case of choosing a home delivery ticket - an electronic ticket sent by e-mail as a link or attachment.
When paying for a ticket by online transfer or card through the payment system, the Client is sent a confirmation of payment registration by e-mail.
Your booking in the Karabas.ch system is processed after Karabas.ch receives confirmation of the Client's payment from the payment system.
If you have any doubts about the correctness of the booking, please contact the customer service department by e-mail: [email protected].
The use of bots or other automated IT tools that allow you to purchase tickets without the participation of the Client is prohibited. We reserve the right to cancel tickets purchased using unauthorized tools.

3. TICKETS
3.1. General Provisions
A ticket is a document entitling you to participate in the event for which it was issued. By purchasing a ticket you agree to the Terms and Conditions of Participation in the event. A single ticket entitles one person to enter. Depending on the type of event, a ticket may be personalized or bearer. A personalized ticket entitles only the person whose name and surname are indicated on the ticket to enter. The admissibility and procedure for changing personal data in a ticket, including the cost and its amount, are determined by the Organizer in its Terms and Conditions.
Tickets must be checked upon entry to the event. Reuse is not permitted. It is prohibited to photocopy, scan or copy tickets in any other way. If such actions are detected, the ticket becomes invalid.
Visitors should keep their tickets in a safe place. Karabas.ch is not responsible for lost or stolen tickets. Please note that direct sunlight or heat may damage tickets.
Duplicate tickets are issued only with the permission of the Event Organizer. A fee (plus shipping costs) may be charged for issuing duplicates.
Visitors have the right to check that the ticket matches the contents of their order. If the ticket contents do not match the order, the Customer is obliged to notify Karabas.ch immediately, as errors in the ticket contents may result in denial of entry to the event. Damaged tickets may result in the code not being verified and, as a result, denial of entry to the event.
The ticket entitles the holder to participate in the event at the seat indicated on the ticket. In justified cases, in particular for technical or operational reasons, Karabas.ch and the Organizer reserve the right to replace the originally ordered seats with others both before and during the event. Karabas.ch reserves the right to set limits on the number of tickets for certain events per person. This number is determined by the Organizer and is checked for each transaction. This policy is aimed at preventing unfair ticket purchasing practices. The maximum number of tickets may be limited per person or per payment card. This limitation cannot be circumvented by creating additional accounts by the same Customer. We reserve the right to cancel tickets purchased in excess of this limit. Tickets may be sold with certain restrictions on entry or use, such as limited, obstructed or side views, or a minimum age for entry. Any such restrictions will be posted on our website or otherwise notified prior to or at the time of booking.
The purchase of tickets for artistic, entertainment or sporting events for the purpose of resale for profit or their sale for profit is illegal and constitutes an offence. In addition, the Organisers may prohibit the resale or transfer of tickets for individual events. Tickets may not be combined with hotel services, travel or accommodation services and/or any other goods, products or services to create a package without the express written consent of karabas.ch or the Organiser.
Decisions on event cancellation, refunds due to event cancellation, ticket exchanges, refusal of entry to the event, requests to leave the event, changes to the event programme or the seat of the ticket holder are made by the Organiser in accordance with the conditions set out in the event regulations.
3.2. Prices and price categories
Depending on the event, tickets are available in different price categories in the sales system. Some events also offer discounts and special packages, such as "3+1" (i.e. buy four tickets for the price of three). Such tickets are provided for a specific event at the discretion of the event organizer.
The prices of tickets for the event are determined by the Organizer. Karabas.ch acts only as an intermediary in their sale. The Organizer determines the distribution of seats by price categories.
The map with the site plan posted on the Karabas.ch website is for illustrative purposes only. Detailed information on the conditions on the site, including visibility from individual seats, is provided by the Organizer. In case of doubt, the Client should contact the Organizer for information. Karabas.ch does not have such information and, therefore, is not responsible for any inconvenience caused to the Client due to the specific features of the seat chosen by the Client.
If the complaint is lodged due to inconvenience (e.g. poor visibility due to the location of television cameras), Karabas.ch may mediate the complaint process for some events. However, Karabas.ch only acts as an intermediary and the Event Organizer is responsible for handling the complaint. During the ticket sales period, the ticket pool may be increased (additional tickets may be added to the sales system) or decreased. Ticket prices may change during the sales period. Therefore, if a ticket reservation made through the Karabas.ch sales system is cancelled, e.g. because the Client paid for the tickets after the deadline or the electronic payment system did not confirm the payment for the Tickets on time, Karabas.ch shall not be liable to the Client for the impossibility of purchasing tickets at the originally selected price (especially if the price of tickets for a specific event has increased in the meantime or only more expensive tickets are available on Karabas.ch).
Karabas.ch strives to ensure that the ticket prices available to our Clients correspond to the prices of the Organizer. However, since Karabas.ch bears the costs of operating the electronic ticket booking system, the ticket prices on the Karabas.ch website and at its points of sale may be higher than those of the Organizer. These additional fees are intended to cover the costs of operating the website. Refusal to pay an additional fee to the original ticket price of the Organizer, expressed after payment for the reservation, does not constitute grounds for filing a complaint or cancellation of the reservation. Additional fees (in particular a service fee expressed as a percentage of the total ticket price for the event, or fees set by the Event Organizer) may be added to the ticket price for individual events. The Client will be informed of the amount of these additional fees and the total purchase price before purchasing a ticket for the event.
3.3. Promotional discount codes
Discount codes with a specific value are available in the Karabas.ch ticket system. Discount codes reduce the price of each ticket or the price of the entire order by the amount of the discount they represent. Depending on the specific event or event to which the discount code applies, a maximum number of tickets to which discount codes can be applied is specified. Discount codes can be valid for the entire sales period or only on certain days. They can be applied to a group of events or to a single event. Codes are a combination of letters or letters and numbers. The event organizer always decides on the application and conditions of validity of discount codes. Discount codes can be published by any means of communication, including media, social networks, newsletters, on the website www.karabas.ch or via the Organizer (both for everyone and for a selected group of recipients).
3.4. Karabas.ch Vouchers
The Karabas.ch website also offers Vouchers, which can then be exchanged for an event of your choice from those listed on our website.