8. TICKET RETURN/REFUND
8.1. Right of Refund
In the event that the Client purchases tickets by concluding an agreement through the Karabas.ch ticket sales system remotely, in accordance with Article of the Consumer Rights Act, the Client does not have the right to terminate the agreement without giving a reason. In the event of purchasing Products, the Client has the right to terminate the agreement within 14 days of receiving the tickets by notifying Karabas.ch of this at [email protected]. The Client is obliged to return the Products immediately.
In the event of termination of the agreement, karabas.ch undertakes to refund the Client the amount paid for the ticket. Only the face value of the ticket is refundable; service fees and additional payments related to the purchase of the ticket are not refundable. The refund will be made no later than 14 days from the date of receipt of the return notice. Karabas.ch has the right to withhold the refund until the receipt of the Products or until confirmation of the return is provided, whichever comes first. The refund will be made using the same payment method used by the Client.
8.2. Refunds
If the Organizer's Terms and Conditions for a specific event provide for the return of tickets, and to the extent such a refund is provided, the following rules apply to Karabas.ch's participation in the refund procedure:
In the event of a ticket refund, Karabas.ch is obliged to refund the Client the ticket price (service fee and additional payments related to the purchase of the ticket are non-refundable) within the framework of the event and in the amount of the amounts received by Karabas.ch from the Organizer for this purpose.
If Karabas.ch receives reliable information from the Organizer about the cancellation of the event or a change in its date or time, Karabas.ch will take the necessary steps to inform Clients as soon as possible.
8.2.1. Refunds in case of event cancellation
In the event of event cancellation, Karabas.ch will refund the ticket price (service fee and additional payments related to the purchase of the ticket are non-refundable) paid at the time of its purchase. In case of payment by card, the funds will be refunded to the card from which the ticket was paid.
Refunds for purchased tickets are made within 14 days from the date of cancellation of the event.
If tickets were purchased at the box office, they must be returned to the place of purchase upon presentation of the receipt.
8.2.2. Refunds in case of change of date or venue
In case of change of date of the event, the Organizer via Karabas.ch will offer the Clients seats at the selected event on another date (subject to availability) at a price equivalent to the cost of the originally purchased tickets. To request a refund for a ticket, please send an email to [email protected], indicating your wish to return the ticket and the booking number. If the date or venue of the event is changed and the Client requests a refund, Karabas.ch will refund the cost of the ticket (service fee and additional payments related to the purchase of the ticket are non-refundable).
In case of payment by bank transfer, the funds will be returned to the bank account number from which the ticket was paid, unless the Client specifies a different account number by sending an email to [email protected] from the email address linked to the order. In case of payment by card, it is necessary to indicate the card payment details in the registration form. The funds will be returned to the card account from which the ticket was paid.
Refunds for purchased tickets are made within 14 days from the moment Karabas.ch receives notification of the intention to return the ticket.
When purchased at a stationary point, the ticket must be returned to the place of purchase upon presentation of the receipt.
8.2.3. Other types of refunds
Tickets cannot be returned or exchanged in cases not specified in paragraphs 8.2.1 and 8.2.2 above.

9. COMPLAINTS
Complaints related to the purchase of a ticket or product in the ticket distribution system can be submitted electronically to [email protected].
Karabas.ch undertakes to respond to complaints promptly, no later than 14 days from the date of receipt.
Karabas.ch is not the Organizer of the events for which it sells tickets. Therefore, the provisions of Section 8 of these Terms and Conditions apply to complaints regarding the return of tickets and reservations.

10. LIABILITY
Karabas.ch is responsible for tickets purchased exclusively through the Karabas.ch website and at partner stationary points of sale. Tickets purchased from other Clients, at unofficial points of sale or from third parties not authorized to sell and distribute tickets may be invalid.
Services ordered by the Client independently, including travel, hotel and accommodation services in connection with the event, are provided by the Client at his own risk.
The Organizer is responsible for the event it organizes, including its conduct and progress, as well as for admitting the Client to participate.